If you complain about British Transport and ask for a review, the reviewing body found the force's original outcome was not reasonable and proportionate in 8.3% of 48 completed reviews in 2024/25, the 42nd highest of 43 forces and 16.2 points below the national figure of 24.5%.
Share a fact about British Transport
42 people applied for a review of how British Transport handled their complaint. 39 went to the local policing body and 3 to the IOPC.
Source: IOPC, 2024/25. Figures as published; see the tables on this page for the full denominators.
Complaints about British Transport
| Complaint cases logged | 811 |
|---|---|
| Employees | 4,952 |
| Cases per 1,000 employees | 163.8 (42nd of 44) |
| Review applications to the local policing body | 39 |
| Review applications to the IOPC | 3 |
Where reviews found the outcome was not reasonable and proportionate
| Route | Reviews completed | Outcome overturned | Rate |
|---|---|---|---|
| Local policing body, complaint not investigated | 43 | 3 | 7.0% |
What you can do about it
Complaining to a force and bringing a claim against it are different processes with different outcomes. Reviews overturn the force's own finding in roughly a quarter of cases nationally, which makes the review stage worth understanding before you use it.
British Transport in the news
The five most recent reports mentioning this force, collected automatically. Headlines and links belong to the publishers named. We do not edit, summarise or endorse them, and inclusion here does not imply any finding against anyone.
- Man dead after train collides with a van in Lancashire
- British Transport Police confirmed the tragic news 💔
- Man Dies After Train Strikes Van at Level Crossing Near Liverpool
- Man dies after train crashes into van at crossing in Lancashire
- Statements after Lancashire train involved in fatal collision
- Independent Office for Police Conduct, police complaints statistics for England and Wales, 2024/25.
Data last refreshed . Every figure on this page is recomputed from the source datasets, not edited by hand. Found something wrong? Tell us.