If you complain about British Transport and ask for a review, the reviewing body found the force's original outcome was not reasonable and proportionate in 8.3% of 48 completed reviews in 2024/25, the 42nd highest of 43 forces and 16.2 points below the national figure of 24.5%.

8.3%

of completed reviews found British Transport's own complaint outcome was not reasonable and proportionate

IOPC, 2024/25. 4 of 48 reviews.

164

complaint cases per 1,000 employees

IOPC, 2024/25. 811 cases, 4,952 employees.

Share a fact about British Transport

Fact 2 of 5

British Transport logged 164 complaint cases per 1,000 employees, the 42nd highest of 44 forces.

Source: IOPC, 2024/25. Figures as published; see the tables on this page for the full denominators.

Show another fact

Share this WhatsApp X Facebook Email

Before you share this. This is a statistic reproduced from an official publication, not an allegation against any officer or force, and not a finding of wrongdoing. Share it with the source attached, which is why the source is included in the share text. Do not add claims of your own to it, what you write alongside a figure is yours, not ours, and you are responsible for it. Numbers are as published at the date shown and may be restated later by the body that published them.

Complaints about British Transport

Complaint cases logged	811
Employees	4,952
Cases per 1,000 employees	163.8 (42nd of 44)
Review applications to the local policing body	39
Review applications to the IOPC	3

Where reviews found the outcome was not reasonable and proportionate

Route	Reviews completed	Outcome overturned	Rate
Local policing body, complaint not investigated	43	3	7.0%

No stop and search data. British Transport did not publish stop and search records to data.police.uk for the period covered here, so no search figures are shown. That is a gap in the force's own reporting, not an omission on this page.

What you can do about it

Complaining to a force and bringing a claim against it are different processes with different outcomes. Reviews overturn the force's own finding in roughly a quarter of cases nationally, which makes the review stage worth understanding before you use it.

How to complain about the police

British Transport in the news

The five most recent reports mentioning this force, collected automatically. Headlines and links belong to the publishers named. We do not edit, summarise or endorse them, and inclusion here does not imply any finding against anyone.

Man dead after train collides with a van in Lancashire Lancashire Evening Post · 29 Aug 2026
British Transport Police confirmed the tragic news 💔 facebook.com · 29 Aug 2026
Man Dies After Train Strikes Van at Level Crossing Near Liverpool DM News · 29 Aug 2026
Man dies after train crashes into van at crossing in Lancashire The Independent · 29 Aug 2026
Statements after Lancashire train involved in fatal collision RailAdvent · 29 Aug 2026

Sources

Independent Office for Police Conduct, police complaints statistics for England and Wales, 2024/25.

Data last refreshed 29 August 2026. Every figure on this page is recomputed from the source datasets, not edited by hand. Found something wrong? Tell us.